- Cancellation Rights
Consumers are entitled to the right of cancellation according to the following conditions, whereby the consumer is any natural person who has concluded a legal transaction with a certain objective which cannot be ascribed to his commercial or independent professional activity.
13.1 Right of Revocation
Customers have the right to cancel a contract within a period of 14 days without specifying any reasons (with the exception of any made to order items). All Splashbacks and that is produced in non-standard size or colour are considered bespoke. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
The revocation period lasts 14 days and starts when a customer, or a third party named by a customer, receive the goods (in case of different delivery times of several items within one order, the period starts from the delivery of the last one).
To exercise your right of cancellation please notify us about your decision to withdraw from the contract. You can do this in two ways. You can either fill out this cancellation form and send it to us by e-mail to firstname.lastname@example.org or complete and submit a digital cancellation available here. After submitting the digital form, a success message will be shown on your screen, and we will get back to you in a short period of time.
The period of time for revocation of the contract is deemed observed if the revocation notice is sent before the deadline.
13.2 Consequences of Revocation
If a customer withdraws from the contract, we will refund all the payments received from the customer, within 14 days from the date on which the notification of cancellation is received. For refunds we use the same method of payment that was used in the original transaction, unless we explicitly agreed otherwise; the customer will not be charged fees for such repayment.
We will withhold the reimbursement until we have received the goods as we have to make sure if the goods are undamaged and if everything is fine, we will immediately refund all the payments received from the customer.
The goods have to be returned promptly and in any case within 14 days since the notification of cancellation. The deadline is met when the goods are sent before the end of the 14 days period.
Returning your order is at your own cost.
The consumer shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods. We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you
If you have received the goods before you cancel your contract then you must send the goods back to our contact address (23/A Saláta u., Budapest, Hungary, 1188) at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk, as soon as possible.
13.3 Exclusion of Right of Revocation
The right of revocation does not apply in case of goods which are made to order and made to the customer’s specifications or are clearly tailored to the customer’s personal needs. All Splashbacks and that is produced in non-standard size or colour are considered bespoke.
- products are created individually on the basis of motives provided by the customer
- products are produced in special designs, colours based on customer’s request
- products are produced in non-standard size
Concerning the nature of the product, the right of revocation does not apply if the consumer makes any modifications to the product (kitchen splashback) e.g. cutting or if it has already been fixed to the wall.
13.4 Important note regarding return shipments: Please do not send us any carriage forward packages, in order to avoid unnecessary additional costs. We will not bear the return costs as this is not a requirement for the effective exercise of the right of revocation.
13.5 Returning your order is at your own cost. Please keep in mind that it will cost a lot to return the parcels, so be sure to think carefully which item you would like to order so you will not have to spend money on returning your order.